Default – The failure of the borrower to make the loan payments as agreed in the promissory note or workout plan.
Delinquency – A loan payment that is overdue but within the period allowed before actual default is declared.
Foreclosure - The legal process by which an owner’s right to a property is terminated, usually due to default. The mortgage lender sells at auction the property that secures a loan on which a borrower has defaulted. Typically, ownership of the property is transferred to the financial institution. The institution will market and list for sale the property to recover the monies owed to them.
Investor – The entity that owns the loan. Oftentimes, the lender will sell your loan to another entity after closing. Most likely, the investor is not the same as the servicer or the lender. The servicer must follow then investor’s guidelines for servicing the loan and resolving delinquencies.
Lender – The entity that gave you the mortgage loan. It may not be the same entity to whom you send your payments.
Servicer – The entity to whom you send your monthly payments. The lender has contracted with the servicer to handle your loan after closing. The servicer is your contact for any issues you have with your mortgage loan. Also called loan servicer or mortgage servicer.
Servicing - The administration of the loan by the servicer from the time you obtain your mortgage loan until it is paid off . Administration of a loan includes the collection and application of payments, payment of insurance and real estate taxes, maintaining records of payments and balances and working with the borrower to resolve delinquencies.